AI for People and Culture teams
Use AI to create the capacity you need to spend more time with people you support
People and Culture Leaders - are you ready for AI
From smarter hiring to automated engagement insights — AI is changing the way People and Culture drives value. Start building your AI-ready capability today.
The role we see AI can play in People and Culture teams over time if you adopt AI
Now: tactical automation of simple tasks like document analysis and preparation including job ads, employee reviews and corporate policies.
6-12 months: Offering personalised learning, assessing culture health and automatically creating action plans.
2-3 years: Constant, real-time assessment of employee well-being, turnover likelihood, proactive identification of growth opportunities and employee risks.
Steps to become an AI enabled team
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Educate your team
The first step for all organisations when considering the role AI can play in how you deliver to your customers is to understand how to mitigate AI risks and get clarity on what AI truly is to understand where is and how it can play a role.
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Decide the role you want AI to play
AI helps speed up tasks like gathering data, sorting information, or analysing it. After that, you must decide what to do with the results. It’s important for your team to be clear about your goals and how AI can help serve your customers.
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Work out where to use it
You understand what it can do, you have a set of principles in which you are willing to apply AI and now you need to work out where to apply it. This is a consistent framework to help you work out where and when you’ll get value from AI and how that fits with your principles and strategy.
Scenarios where AI has been applied in People and Culture teams
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![T-Mobile use AI to create job ads that increase DEI]()
T-Mobile use AI to create job ads that increase DEI
T-Mobile embedded Textio’s AI writing platform into their recruiting workflows (job posts, recruiting emails, and branded content) to remove biased language and improve diversity.
Results: After adopting Textio suggestions for neutral tone job ads, they saw 17% more women applicants and filled positions 5 days faster on average. Additionally, inclusive language guidance improved HR team knowledge on DEI issues.
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PepsiCo: Enhancing Diversity in Talent Acquisition
PepsiCo implemented AI tools to enhance diversity in hiring by de-biasing job ads and using objective, AI-powered assessments.
This resulted in:
25% increase in candidate pool diversity (gender and ethnicity).
44% of management roles globally held by women, with a target of 50% by 2025.
80+ countries now use AI to ensure inclusive hiring practices.
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Microsoft: Leveraging AI for Employee Wellbeing
Microsoft used Microsoft Viva and Workplace Analytics to monitor employee burnout risk and engagement by analysing calendar patterns, emails, and survey data.
The results from this were:
15% improvement in employee satisfaction after implementing targeted wellbeing initiatives.
Significant reductions in after-hours work and meeting overload as a result of data-driven recommendations.
Used AI to automatically suggest focus time, improving productivity and balance.
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IBM: Streamlining Onboarding with AI
IBM deployed a 24/7 AI onboarding assistant that answers FAQs, delivers documentation, and automates onboarding workflows for new hires globally.
The results from this were:
60% reduction in onboarding time.
$100M saved across HR automation initiatives (onboarding included).
New hires received responses to queries in under 5 seconds, significantly improving their experience.
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Accenture: Personalized Learning with AI
Accenture launched “LearnVantage”, an AI-driven learning platform that delivers personalised micro-learning based on role, aspirations, and skill gaps.
The results from this were:
30% faster skills development.
AI-assisted coaching increased course completion rates and learning engagement across teams.
Backed by a $1 billion investment in AI talent development and training over three years.
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ABN AMRO: Implementing AI Chatbots for HR Support
ABN AMRO built “Abby”, an internal AI-powered HR chatbot to answer employee queries related to policies, leave, payroll, and more.
The results from this were:
Reduction in employee attrition from 60% to 20% in key departments (attributed in part to improved support experience).
HR team workload on FAQs reduced by over 50%.
Employee satisfaction with HR support improved within 6 months of launch.
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Unilever: AI in Recruitment and Assessment
Unilever integrated AI-driven gamified assessments and video interviews into its hiring process to enhance efficiency and diversity. By analyzing candidates' verbal and non-verbal cues through AI, they streamlined the recruitment process. This approach led to:
70,000 person-hours saved in recruitment activities.
£1 million annual cost savings.
16% increase in diversity hires.
90% reduction in time to hire.
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General Electric (GE): AI in Performance Management
GE employed AI to analyse employee performance data, providing real-time feedback and personalized coaching.
This initiative resulted in:
10% increase in employee productivity.
30% reduction in maintenance costs.
Improved equipment uptime by 15%.
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Johnson & Johnson: AI in Employee Wellness
Johnson & Johnson implemented an AI-driven wellness program to monitor health data and provide personalized recommendations.
The program achieved:
20% decrease in absenteeism.
Improved employee health and reduced healthcare costs.
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Walmart: AI in workforce planning
Walmart utilised AI for labour forecasting and schedule optimization, leading to:
15% reduction in labour costs.
25% increase in overall labour productivity.
Enhanced customer satisfaction through efficient staffing.
